Travelport, a leading global technology company that enables travel bookings for numerous suppliers, and Air India, India’s top global airline, have announced an expedited rollout of NDC (New Distribution Capability) content and servicing for Travelport-connected agencies. As the primary distributor of Air India’s content worldwide, Travelport connects the airline to a vast network of travel agencies through its Travelport+ platform. Beginning in the fourth quarter of this year, agencies utilizing Travelport+ will have the ability to efficiently view and compare Air India’s NDC offers alongside traditional content.
“Globally, Travelport is the leading aggregator of Air India content for travel agencies,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our partnership is centered around our shared belief that agencies are an essential retailing channel to provide travelers with seamless, personalized experiences for every trip, even after booking. That is why Travelport’s end-to-end NDC solution will empower agencies to directly service Air India bookings, so they can manage changes across NDC and non-NDC content seamlessly.”
The latest enhancement to the Travelport+ platform, known as the Content Curation Layer (CCL), simplifies access to retail-ready content and helps agents identify the most relevant options from airlines like Air India. Travelport’s CCL employs artificial intelligence (AI) and machine learning (ML) to sift through aggregated multi-source content, delivering accurate and standardized search results that make offers easier to understand and compare. This ensures that agents can book the best options for their travelers based on unique needs and preferences.
“Travelport is one of our preferred technology providers,” said Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service Air India’s content and offers through Travelport+.”
