The COVID19 crisis has significantly reduced the possibility of global travel, limiting the ability of maintenance personnel and technical experts to intervene both on bases and on the theaters of operations. This situation underscores the relevance of remote support solutions, in particular the connected glasses developed by Arquus.
To meet the specific needs of its customers, Arquus has recently developed a new special offer, centered on its connected glasses. As part of this offer, Arquus customers can use their connected glasses autonomously and unlimitedly within their structures in Europe, thanks to the secure communication solution provided with the glasses. Furthermore, Arquus is now committed to providing remote diagnosis within 24 hours after making an appointment, allowing for a very high level of reactivity for the forces.
A qualified report is now also systematically issued after each remote diagnosis to keep track of the actions carried out and provide feedback, while improving knowledge of the fleet. Perfectly adapted to current health conditions, this new offer ensures the greatest possible responsiveness to the needs of the forces and an in-house increase in skills, for maximum uptime and operational availability. Arquus has developed and presented a connected eyewear solution as early as 2017. These glasses allow real-time transmission of what the operator in the field, or the technician in a certified workshop, sees, to a technical expert from Arquus’ support teams. This expert is then able to guide the operator on site in his maintenance operations, providing diagnosis if necessary and supervising the corrective actions. In addition, the glasses allow the sending of technical documents or photos, ensuring a high level of interaction and totally personalized support. They thus guarantee fast and efficient assistance on technical issues.
In direct contact with the operators in the field, Arquus’ technical experts rely on their perfect knowledge of the fleets and complete in-house technical expertise thanks to technical documentation, repair manuals, databases of technical facts and feedback from these fleets, all ensuring precise, efficient and responsive assistance. This solution is a direct response to customers’ expectations, who in this health context wish to maintain close contact with Arquus’ support teams and benefit from rapid assistance capabilities to guarantee the operational availability of their vehicles.
Arquus’ connected glasses allow, if necessary, to carry out a contradictory expertise by mobilizing up to 10 people connected simultaneously. That feature helps find a consensus or a common procedure on a specific technical point. Beyond the assistance itself, these connected glasses also offer new possibilities in terms of coaching, support and internal skills development. Thanks to these glasses, an operator can be trained to react correctly to technical incidents, but also check at any time with Arquus’ technical experts that he knows indeed the most suitable procedure. The Arquus remote assistance solution is now present on all five continents, serving the French Army on national territory as well as in foreign operations, but also in Senegal, India, Chile and Brazil.
These connected glasses complement the other assistance solutions offered by Arquus, depending on the level of support required. These solutions range from telephone assistance to the projection of a technical expert close to the customer.
Arquus benefits from a historical expertise in fleet support, built over decades on a fleet of nearly 25,000 vehicles in service with the French Army alone, 20,000 of which are directly supported by the company. With fleets supported on all five continents and expertise ranging from light vehicles to heavy armored vehicles, Arquus has comprehensive databases and a perfect understanding of how vehicle configurations evolve over time. This expertise is based on the MROD (Maintenance, Repair, Overhaul & Diagnostics) tools that Arquus provides to its partners in order to optimize fleet and maintenance management. These tools centralize the technical facts and optimize maintenance actions. To optimize the operational availability of fleets, Arquus is able to offer other innovative tools, such as HUMS (Health & Usage Monitoring Systems), virtual reality training or additive manufacturing. Arquus technical expert conducting a telediagnosis ARQUUS is a French Defense company, leader of land mobility solutions.